GIA HAIR POLICIES
Please read our policies carefully before placing an order. By making payment, you confirm that you have read, understood and agreed to all Gia Hair policies.
1. ORDERS & PAYMENT
• Full payment is required before an order can be processed or secured.
• We do not offer Cash on Delivery (COD).
• Your order will only be confirmed once payment has been received and verified.
• Please use your name or order number as your payment reference and send proof of payment when requested.
• Prices may change from time to time; however, once your payment has been confirmed, your order is secured at the agreed price.
• Please make sure you are 100% certain about your order before making payment, as payments are non-refundable.
2. PRE-ORDERS & AVAILABILITY
• All wigs are available on pre order.
• If the wig you ordered is currently unavailable, you may be required to wait up to 5 working business days for restocking and preparation.
• Please take this waiting period into consideration before placing your order.
3. DELIVERY
• Delivery costs are the responsibility of the customer.
• Customers may use PAXI, Uber, Courier Guy or another preferred courier service.
• For PAXI deliveries, please provide your PAXI code where requested instead of your home address.
• We do not offer urgent or same day orders.
• Orders are dispatched on Wednesdays and Thursdays.
• Our delivery cut off time is 13:00. Orders received after 13:00 will be processed on the next scheduled delivery day.
• Once your parcel has been handed over to your chosen courier, any delays, damage or lost parcels caused by the courier are not the responsibility of Gia Hair. Customers are responsible for communicating with and following up with their chosen courier.
4. RETURNS, REFUNDS & EXCHANGES
• All sales are final.
• We do not offer refunds, returns or exchanges.
• Please ensure that you are completely satisfied with your chosen wig before making payment.
• By making payment, you acknowledge and agree to our no refund, no return and no exchange policy.
5. CUSTOMER RESPONSIBILITY
• Customers are responsible for providing the correct order and delivery information.
• Please double check your details before submitting your order.
• Gia Hair is not responsible for incorrect information supplied by the customer.
• By placing an order and making payment, you confirm that you have read, understood and agreed to these policies.
Thank you for choosing Gia Hair. 🤍